At Bamboo Moon we take our commitment to your satisfaction and superior customer service experience very seriously. We apply this dedication to your privacy and security as well.
 
Bamboo Moon does not share customer information unless it is necessary to provide you with products or services we are legally required to do so. We use your personal information that we collect to conduct our business and to provide you with the best possible products and services. We never record or save your credit card. For more information on our standards, please see our Security policies below.

When you visit our online store, we may use both a session and a cookie. This cookie may contain information (such as a unique user ID) that is used to track customer and IP information to help us better serve you.

To better provide you with product information and services, we strictly maintain an email list of our customers who have requested notification of product and information. If you signed up to receive email notifications and wish to remove yourself from this list, please contact us with your request and your email address will be removed from our distribution list.

We suggest that you review this Privacy Statement periodically as we may update it from time to time.

 

At Bamboo Moon, your security is of the highest importance to us. For that reason, we maintain several safeguards to protect the confidentiality and security of your personal information.

We do not store your credit card information

For the highest level of security, we do not save your credit card information electronically or otherwise. When you check out using our secure shopping cart, your information is immediately encrypted using SSL (Secure Sockets Layer) and an additional Secure, Encrypted Messaging Protocol" (SCMP) submitted directly to an FDIC approved and backed banking institution. Three additional levels of security are then implemented to best protect your privacy.

As a result of this high standard of security, you must enter your credit card each time you purchase from Bamboo Moon  

To guard your information, our site and transaction system uses industry-standard SSL (Secure Socket Layer) encryption to transmit credit card information safely and securely. SSL allows our server to automatically establish a secure connection with your Web browser and render information unreadable to anyone who tries to intercept it. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us. SSL was developed by Visa, MasterCard, and other major electronic commerce companies to safeguard the online shopping consumer. Note that email is not a secure form of data transmission so please do not provide us with any sensitive payment information via email.

We take the utmost care in guarding your information with appropriate levels of data security, however we cannot guarantee or warrant the security of information transmitted to or from our website, and you do so at your own risk. If you prefer to contact customer service to place your order or to provide feedback, we are happy to assist!
 

Please review the following basic terms about your use of and purchase of products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Bamboo Moon™. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Bamboo Moon™.

Bamboo Moon products displayed at the site are available for purchase while supplies last. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

These Terms and Conditions May Change
Bamboo Moon Inc. Brands reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.  

We are proud of our Bamboo Moon collection and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a refund or exchange within 30 days of purchase (excluding shipping costs). All exchanges and returns must be accompanied by an original receipt or packing slip. Due to health regulations, please understand that used linens cannot be returned, including towels, clothing, and etc. All returns must be in saleable condition and in the original packaging. Sale and clearance items are final, and are not eligible for an exchange or refund.

For an exchange or return, please include the original sales receipt/packing slip, the desired action to be taken, the item(s) to exchange to, and the reason for exchange or return so we can better serve you.

Please send your package to the following address:  

ATTN: Return/Exchange

7955 Haskell Ave Suite 1, Van Nuys Ca. 91406
 
If you have any questions please Contact us from Monday to Friday, 9am-4.30pm (PST).